Mana Ohana Treats Return Policy

At Mana Ohana Treats, your satisfaction is our top priority. We take great pride in crafting our products with care and aloha. If something isn’t right, we’re here to help.

Returns & Exchanges

Due to the nature of our products, we generally do not accept returns. However, if your order arrives damaged, incorrect, or doesn’t meet expectations, please contact us within 7 days of delivery. We’ll do our best to make it right.

How to Request a Replacement or Refund

Please email us at [your email address] with the following information:

• Your order number

• A description of the issue

• Photos of the product and packaging (if applicable)

Once we review your request, we may offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

• Perishable food items

• Opened or partially consumed products

• Custom or personalized orders

Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it. After that, we may have already started preparing your order and cannot guarantee a cancellation.

Shipping Issues

We are not responsible for delays caused by the carrier, incorrect shipping addresses, or weather conditions. However, we will do our best to assist you in locating your package.